Phone call after trials

  1. Navigate to the Free Trials Page in the website

Scenario 1 – The child has attended the trial – but has not yet signed up. Use the phone call template to help prepare for your phone call – Phone call template. The aim is to send the customer the invite to join button and have them follow the process to pay.

Scenario 2 – The child did not attend the trial. Call the parent, and try to reschedule to a different time.

Scenario 3 – The child does not want to return – Remove trial from account